Privacy Policy

In this privacy statement references to “we”, “us”, “our”, “the Company”, are references to “MPH Plumbing & Heating”. We use the information from our customers and visitors to improve our services. We respect your privacy and we take it very seriously, for more information on our privacy policy please see below. All our data is stored via our secure online database.

What Information we collect and how we use this information?

Information is only collected when you contact us via our Contact Form, email, text, telephone and 3rd party companies where you have requested work. The type of information we may collect is as follows:

  • Name
  • Address
  • Phone number
  • Email address
  • Payment and transaction data
  • Details about your property and devices you might have, i.e boiler, security systems, etc
  • Emails and letters between each other

We may collect feedback from you regarding our services from our feedback forms or by using third party review collectors such as Google reviews, Trustpilot and other companies. If you do not wish to have your comments posted on our website please indicate your desire not to be included.

We may also record all our phone conversations to help improve our services. By providing feedback, it helps us to develop and improve our services to clients.

We collect data from you and store it in our online secure database. We collect data when you ask for the following:

  • Quotation for work
  • Surveying properties
  • Work to be completed
  • For contractors to work on our and your part

How long will we keep your data?

How we keep your data is broken down into the following categories.

Quotation of works which hasn’t been accepted: If you have asked us to quote for work to be completed, we will collect any data required to produce your quotation. We will keep your quotation for a period of 5 years, if the requested works hasn’t been accepted with the 5 years your quotation will be deleted.

Quotation of works which has been accepted: Any work that has been accepted will be kept unless requested by the customer to be deleted. Keeping history of completed work will assist us and the customer obtaining and viewing any records which will assist on future works that could be completed at the customer’s request.

Completed work that didn’t require a quotation to be submitted: We will keep the history of any work completed unless requested by the customer to be deleted. Example of work types are servicing, repairs and other requests.


Certain information about the user, such as IP addresses, navigation throughout our site, the software used, time spent and other similar information, may be stored on our servers in small data pieces known as “cookies,” which may also be written to a User’s computer system. These cookies will not specifically identify the User.

The information will be used internally for web site traffic analysis. However, we assume no responsibility for the security of this information. In addition, we also record your IP address, which is the Internet address of your computer, and information such as your browser type and operating system. This information helps us learn about the geographical distribution of our website visitors and the technology they use to access our site. This information is never connected with the personal information you supply to us if you register on our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of our website.

Security of information

We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We do not share the information we collect with any other organisations. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all your details secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when enquiring.

Google Analytics

When someone visits any of our Sites we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


Any permission, consents or preferences you give us.


Our Privacy Policy outlines how we treat your personal information, and forms part of the Terms and Conditions of this Site. This Privacy Policy applies Delta Services Group Ltd, and not to the collection and use of personal information by any third party via any website to which there are links on this Site. We are not responsible for the privacy policies of other websites, and encourage you to be aware when you leave our Site, and to read all applicable terms, conditions and privacy policies when using other websites.

Further Details

For any further details about our privacy policy please e-mail us at Please note we reserve the right to change this Privacy Policy with any changes being posted onto this page.


If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or by post to Customer Services, MPH Plumbing & Heating, 376 Newport Road Cardiff CF23 9AE.

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Emily Ball

I would highly recommend this company, really helpful, great service, installed my lovely new bathroom to a great standard.

Andrew Thomas

Absolutely fantastic company ... full bathroom refit including tilling spot lights in ceiling etc all fitters was very helpful and professional.

Ross Williams-Gick

Booked a plumber to come round and look at my boiler. We had the very pleasant Daniel arrive, he was quick efficient and very friendly.

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Matt and his team are excellent, professional and well priced , a tradesman you can trust.

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This company went above and beyond to ensure that I was happy with my new boiler. From start to finish the workers were polite, clean and super efficient.

Teresa Phillips

I had a full bathroom refit. Excellent service at a very good price by a mile! Nothing was too much trouble for Chris. He was very professional, polite.

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A professional, cost effective service. Couldn't be happier, would definitely recommend.

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A fabulous service from a great company.Had a new radiator fitted in my kitchen Would not hesitate to use again or recommend to my friend's.

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